Visibility is critical to insight. Metrics and measurements play a key role in software system visibility. Without a clearly defined measurement to identify success of a software system or product, what is it that we are really doing?
Indeed, measures and their definition are paramount in defining SLO's/SLA's, while others could act as KPI's. Keeping track of measurable progress can provide valuable feedback to the business, stake holders and engaged team members.
Displaying metrics in graphical form can also be helpful in identifying trends. As shown below, it's quite easy to identify some shift of system. When did the shift in behavior occur?
Leveraging CloudWatch in AWS is one way Really Reliable can help setup your business for success. Reach out if you are curious to learn more.